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Terms and Conditions

Change Fare:

  •  Any and all date changes or cancellation will incur a penalty of R250 per one way flight.
  •  No Show penalty of 100% applies.

Standard Fare:

  •  All changes or cancellations more than 48hrs before departure will incur a R120 Admin Fee per one way flight
  •  50% of the ticket price will be credited if change or cancellation made between 24 & 48 hours before departure

(Friday for Monday flights)

  •  10% of the ticket price will be credited if change or cancellation made within 24hours (Friday for Monday flights)
  •  No Show penalty of 100% applies.

How to make a booking

  •  Bookings can be made via e-mail by sending a booking request to marketing@freedomair.co.za/. The
  • information required in order to place a booking is the following:
  •  Full passenger name as per ID
  •  ID number

Bookings can also be made online by visiting www.freedomair.co.za/

Payment policy

  •  Payment is required within 3 days of a booking being made, should travel be in advance of 3 days from placing the booking.
  •  Immediate payment is required should travel be within 3 days of booking.

Please note that once a Tax Invoice has been issued a booking is considered confirmed and full payment of invoice
required. Penalties will apply for all cancellations.

No Refunds

Tickets are not refundable. The credit can be retained for utilisation by any other employee of the same company to
travel.

Check-in procedures

Check-in counters open 60 minutes prior to departure and close 20 minutes before departure. Late arrivals can
unfortunately not be accommodated. If you missed your flight, we can’t change your booking.

Hand Luggage

  •  Luggage is limited to 15kg soft hand luggage per passenger.
  •  Prior notification will be required for excess luggage (between 15kg to a maximum of 20kg). A handling fee will be charged.
  •  The operator reserves the right to refuse the transport of luggage which exceeds these limitations or which does not comply with regulatory guidelines.
  •  It is prohibited to take any hazardous items such as, knives, guns, scissors or anything else that could pose a danger to safety, on board our aircrafts.
  •  In the interest of safety the aforementioned limitations will be strictly adhered to.

Important Notice

  •  It is the shared responsibility of the booking agent and passenger to ensure that directions to the point of departure, location of check-in counter(s), regulations pertaining to luggage and other matters relevant to the flight, are obtained and, if necessary, distributed timeously.
  •  Departure and arrival times cannot be guaranteed; in the event of unforeseen circumstances or unfavourable weather conditions either at the point of departure or at the intended destination, the sole discretion of the captain in command will apply.
  •  It is recommended that passengers allow at least two hours transit time if required to board a connecting flight.

Emergency contact details: 072 262 9572

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